Our Team

Steven W. Bryant,

President and CEO

Steven W. Bryant serves as the President and CEO of Bryant Healthcare Consultants. Mr. Bryant brings more than 30 years of experience in healthcare management and leadership to his work with hospitals, physicians, and healthcare organizations across the country. In his current and prior leadership role as President & CEO of The Greeley Company, Mr. Bryant played an instrumental role in driving the company's mission to help healthcare organizations solve complex challenges, improve efficiency, comply with regulations and standards, achieve practitioner engagement and alignment, and excel in delivering high-quality, cost-effective patient care.

A popular speaker and author, Mr. Bryant provides expertise in CMS compliance and continuous survey readiness; using the accreditation process to improve quality; finding maximum flexibility in Joint Commission, CMS, and other standards; and helping physicians understand and get value out of the accreditation process.

Prior to joining Bryant Healthcare Consulting, Mr. Bryant served as the President & CEO of The Greeley Company, a leading provider of consulting, education, interim staffing, credentialing & privileging, and external peer review services to healthcare organizations nationwide. Mr. Bryant began his healthcare journey at Brockton Hospital as the Administrative and Fiscal Director of Safety and Security with responsibility for compliance monitoring and Joint Commission coordination. He has also been an independent Joint Commission consultant. Mr. Bryant holds a B.S. in healthcare administration from Providence College. He is certified in Healthcare Safety Management from the American Hospital Association and the American Society for Hospital Engineering.

Lisa Eddy,

MSN, MHA, RN, CPHQ, HACP-CMS

Lisa Eddy is the Vice President of Bryant Healthcare Consultants and brings over 25 years of experience in successful responses to State Agency and CMS adverse action threats and resolving accrediting organizations' challenges to healthcare organizations. Lisa fosters Bryant Healthcare Consultants' philosophy of compliance, which is to make the complex simple by removing overly complicated, unrealistic expectations that are not achievable, for simple, common-sense solutions that promote efficiency, protect patients, and comply with external regulations.

Lisa’s background in regulatory compliance, quality and risk management, nursing administration, and hospital operations allows her to assist clients with meeting the challenges of regulatory requirements through her experiential lens of healthcare industry realities. Lisa strives to help clients apply realistic, implementable solutions to the complexities of regulatory compliance. In addition to her role as the Vice President of Bryant Healthcare Consultants, she is instrumental in the development and facilitation of strategies for hospital-wide performance improvement and patient safety programs, policy simplification, and operational efficiency implementation. Lisa works with healthcare executive teams to integrate and align internal philosophies allowing leadership to navigate the unique challenges inherent within healthcare organizations today. Lisa specializes in helping organizations facing post-survey adverse action and/or CMS decertification, successfully clarifying requirements for improvement, and developing successful CMS plans of correction. She also serves as a member of the Joint Commission Consultants Forum.

Prior to joining Bryant Healthcare Consultants, Lisa was a Partner at the Chartis Group, leading regulatory compliance within the High-Reliability Care line of business. She served as the Vice President of Compliance at the Greeley Company prior to Greeley’s acquisition by the Chartis Group. Lisa also held the position of Vice President of Professional Services at a national healthcare publication and consulting firm, where she was responsible for consultation services and product development.

Lisa is a speaker and educator at client-requested and corporation-sponsored seminars and workshops, focusing on the areas of quality, safety and performance improvement, healthcare leadership, education, hospital management and operations, and successful regulatory compliance. Lisa is a registered nurse with a background in intensive care nursing and nursing executive leadership with degrees in Master of Science in Nursing and Master of Healthcare Administration and holds current certification as a CPHQ with the National Association for Healthcare Quality and is certified through the Healthcare Accreditation Certification Program in CMS requirements (HACP-CMS).

Amber Jordan,

MHA, BSP, CHRM, HACP-CMS

Amber Jordan is the Practice Director and a Consultant for Bryant Healthcare Consultants and brings 20 years of experience in healthcare operations. Amber’s area of expertise is primarily assisting clients with meeting CMS and accrediting agency regulatory compliance, specializing in operational process design, aligning clinical practices with CMS, and accrediting agency requirements at the point of care. She works with clients to improve bedside practice and foster operational efficiencies that meet or exceed state, federal, and accrediting agency requirements. Amber assists organizations in the proactive management of preventable harm with her understanding of adverse events management, severity rating, and event trending. She works with clinical providers through Bryant Healthcare’s Monitoring and Mentoring process which is structured to foster the improvement of process design. Amber brings her knowledge and skills in the field of psychology to collaborate with challenged behavioral health facilities, strengthening and advancing successful improvement efforts leading to improved outcomes and enhanced compliance.

Prior to joining Bryant Healthcare Consultants, Amber’s professional experience included providing consulting services as a compliance consultant in quality, safety, and performance improvement, as well as performing as a practice manager for a large orthopedic group where her duties included credentialing, contracting, coding, billing and reimbursement, human resource management, and general office management. She also held management positions in surgical services in both an acute care hospital and ambulatory setting.

Kim Bryant,

B.S., Manager Finance and Operations

Kim Bryant is the Finance and Operations Manager at Bryant Healthcare Consultants and holds a Bachelor of Arts degree in Business. She has over 30 years of experience in healthcare, including Risk Management, Practice Management, Human Resources, Finance and Operations.

Kim began her career in Behavioral Healthcare in Risk and Practice Management. It was during her tenure in Behavioral Healthcare that she became involved in accreditation and regulatory affairs including Joint Commission, Medicare, Medicaid, and HIPPA compliance. In addition to Behavioral Health, Kim served as the Manager of Patient Registration/Communications and Centralized Scheduling for an acute care hospital in the New Hampshire area, where she was responsible for staff development and operational budget management. Kim has extensive experience in corporate Operations Management, Human Resources, Benefits, and Marketing for such companies as Johnson and Johnson and Hasbro, Inc. where she used her skills and knowledge base for organizational growth, productivity, and operational efficiency.

Kim most recently held the position of Accountant for Special Education/Student Services for the Hampton School District overseeing and managing budget development to align the needs of the children, staff, and the community.

Bud Pate,

BA, REHS

Claude (Bud) Pate is an independent consultant and serves as a senior member of the Bryant Healthcare Consultants team, bringing over 40 years of problem-solving to his work with hospitals and healthcare organizations nationwide. Bud brings his experience with The Los Angeles County Department of Health Services for 15 years as a state agency surveyor, moving into the role of supervisor of the acute and ancillary services division responsible for state licensing and Medicare certification for all hospitals, home care agencies, and clinics in Los Angeles County, to Bryant Healthcare’s client base. Bud is known throughout the nation as a subject matter expert in CMS and Accrediting Organization compliance. Bud specialized in process simplification, clinical quality, patient safety, regulatory compliance, and Emergency Department flow. His passion is to assist healthcare organizations in achieving long-term, sustained regulatory compliance, quality, and safety by eliminating overly complicated, unrealistic expectations, and replacing those with simple, common-sense solutions that promote operational efficiency, safety, and quality.

Bud authors and produces educational materials from sample policies to webinars, podcasts, and modular educational presentations, available on Greeley’s website, to guide healthcare organizations in unique and uncomplicated methods to achieve and remain in compliance with CMS and accrediting agency requirements. With his extensive knowledge of the CMS Conditions of Participation, Bud skillfully navigates the bureaucracy frequently associated with state and federal regulations and served as Greeley’s Compliance Practice resident expert for understanding and interpreting regulation intent.

Prior to assisting Bryant Healthcare Consultants, Bud spent over 20 years with the Greeley Company as the Vice President of Content and Development. Upon Greeley’s acquisition by the Chartis Group, Bud provides support in compliance development and support. Bud also spent 15 years as an executive consultant and director of licensing and accreditation for Kaiser Permanente’s Southern California region. Before joining Kaiser, Bud was with The Los Angeles County Department of Health Services for 15 years. Bud also represented the California and American Hospital Associations on various Joint Commission committees and was a member of the Joint Commission Consultants Forum.

Bud has a Bachelor of Arts degree in Biochemistry and Zoology holds a certificate in environment management from the University of California, Los Angeles School of Public Administration, and is a Registered Environmental Health Specialist in California.

Kathleen Shaw,

BA, RN, CLNC

Kathy Shaw is a consultant member of the Bryant Healthcare Consultants team bringing over 25 years of experience to her efforts in assisting clients with meeting and exceeding regulatory requirements. Kathy specializes in behavioral health and has functioned in the positions of Chief Executive Officer, quality/safety director, and various nursing leadership roles. Kathy’s experience at the executive leadership level enables her to coach and mentor leaders and other clinical staff in operationalizing the key concepts of quality and safety, fostering improved patient outcomes. Kathy’s inpatient psychiatric facility experience from the executive suite level to the bedside provider allows for her exceptional ability to identify and resolve the most challenging issues facing behavioral health organizations today. In addition to the behavioral health environment, Kathy is a strong contributor to Bryant Healthcare’s CMS, State Agency, and accrediting organization adverse action remediation projects, successfully assisting clients in a successful resurvey. She is also a highly regarded team member conducting regulatory assessments and working with clients to achieve survey success.

Prior to joining Bryant Healthcare Consultants, Kathy served as a chief executive officer responsible for the function and operations of an acute inpatient psychiatric hospital. Prior to her tenure as a chief executive officer, she provided executive oversight for multiple behavioral health quality, safety, and compliance programs in a variety of behavioral health settings, as well as nursing leadership and mentoring of point of care staff.

Kathy is a registered nurse graduating from the Jennie Edmundson School of Nursing, Diploma Program. She received her Bachelor of Arts degree in Health Care Administration from St. Joseph’s College, Windham, Maine, and is a Certified Legal Nurse Consultant (CNLC).

Candace Fong,

PharmD

Candace has been a Pharmacy leader with over 30 years of leadership roles which included system, regional, and multi-department facility levels. The key areas included strategic planning, restructuring, team building, negotiations, planning, and project directing; with in-depth knowledge of regulatory (TJC/CMS) compliance and medication safety.

Candace has extensive knowledge in regulatory compliance and was gained as a member of an internal corporate survey team that responded to facility compliance needs pursuant to post-facility surveys from accrediting bodies with resultant identified deficiencies. A comprehensive knowledge of Controlled Substances compliance and diversion mitigation is also a strong focus area as a medication safety leader.

Ken Rohde,

B.S.

Ken Rohde focuses on improving business effectiveness through technology-based approaches to tracking and preventing human errors; analyzing, modeling, and managing risk and the overall Cost of Quality; effective communication of strategy, and improving organizational safety and effectiveness. Ken brings over 40 years of experience in quality management to his work in healthcare, manufacturing, and nuclear power. Ken's roles in quality, risk, performance improvement, and project & systems management make him uniquely qualified to assist organizational leaders develop solutions to their toughest challenges. He instructs, speaks, and consults in the areas of:

Safety and quality system evaluation and improvement, change management, corrective action program evaluation and redesign, and human performance evaluations;
Risk assessment, effective data collection, analysis, trending, and communication;
Occurrence reporting & error reduction strategies, root cause & apparent cause analysis, failure modes and effects analysis;
Process simplification, effective procedure writing, engineering and systems effectiveness, and design error reduction; and
Organizational leadership.

Ken has actively consulted through The Greeley Company with hundreds of healthcare facilities throughout the United States. In the manufacturing domain, he has developed and directed the corrective action processes for Asea-Brown Boveri (ABB) and Westinghouse Electric Company. He has also participated in or managed projects to improve business effectiveness and business development for healthcare, nuclear power, and manufacturing facilities around the globe including the development of major infrastructure projects at the national government level and risk assessment and strategic support for technology startups.

Mr. Rohde’s diverse management experience, including his management of technical, business development, financial forecasting, costing & price analysis, and communications groups, allows him to understand the interconnected nature of knowledge, corrective actions, and business effectiveness improvement initiatives as they are integrated into the organization’s daily operations.

Mr. Rohde holds a B.S. in mechanical engineering from the University of Hawaii.

Ken is a regular instructor and Leadership Education speaker in person and online.

Mr. Rohde is also the author of a series of books including:

“Beyond Root Cause Analysis - Building an Effective Program”
“Occurrence Reporting - Building a Robust Problem Identification and Resolution Process”
“Effective Process Management: Improving Your Healthcare Delivery”
“Failure Modes and Effects Analysis: Templates and Tools to Improve Patient Safety”
“Making your Data Work: Tools and Templates for Effective Analysis”
“Building your Culture of Safety: Six Keys to Preventing Medical Errors”
“FMEA Reference Toolkit: Essential Templates and Charts for your Hospital”

Recent national or keynote presentations include:

Using Four Simple Questions to Ensure Your Data Are Providing Meaningful Answers for Your Board, Your Leadership, and You
Follow the Money: Dealing with Quality & Economics at the Same Time
Balancing the Cost of Patient Safety & Quality - The cost of “Doing” vs “Not Doing”
Supporting Good Decisions: Using data to help leaders make sound choices in the face of Uncertainty
Protecting your Mission – Preventing and Rapidly Responding to Problems
Are Your Data Analytics Making You See Red?
Cut me some slack! Project Management for Quality Professionals
Intelligent or Just Artificial? – The Emerging Quality Challenge of Dealing with Our Smart Machines
Sorry, I can’t give you an exact answer to that! Making Decisions in the Face of Uncertainty
Graphs are Great – but what comes next?

Bryant Healthcare Consultants team also includes a full bench of subject matter experts in infection prevention and control, credentialing, and privileging, medical staff leadership, nursing leadership, governance, quality/safety and preventable harm, risk management, regulatory compliance, and pharmacy services.